Terms and Conditions
This website is owned and operated by The Dolomite Centre Limited, a company located at 27 Jarman Way, Royston, SG8 5HW, United Kingdom. (company registration number 05640084, VAT number 884256883)
The following Terms and Conditions are applicable to the access to and the use of the Dolomite microfluidic web shop as well as to sale and purchase of products and services through the Dolomite microfluidic web shop.
Delivery and packaging
Packaging and postage is an additional charge, calculated at time of purchase.
We aim to deliver all products within 4-6 weeks. However, if we cannot fulfill your order within 4-6 weeks, we will inform you:
- at the time you place an order by a note on the relevant product page, or
- by contacting you directly after you placed your order.
Delivery outside the EU
When ordering goods for delivery outside the EU, you may be subject to import duties and taxes, which are levied once the products reach their destination country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. You are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products.
Return policy
Faulty goods
We undertake to replace you for any product delivered to you that is faulty or in a damaged condition upon arrival at the customer’s premises, unless such damage or faults have been clearly caused by malicious intent by the customer. If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage and we will contact you with further instructions.
Custom devices
Custom devices that are not faulty or in a damaged condition cannot be returned as the specifications are tailored to the customer’s application, set-up and requirements.
Other returns (excluding custom devices)
If you want to return a product for reasons other than “faulty” or “in damaged condition”, you must notify us through our designated “contact us” web page within 7 days from delivery stating your reason for return. We will then contact you with further instructions. All items agreed for return to us must be returned at the customer’s expense within 7 days after agreement, and will be subject to a re-stocking fee. All returns must be undamaged and un-used.
Complaints procedure
We endeavour to respond to all complaints within three working days. Please email
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or call us on +44 (0)1763 242491. If for any reason we cannot resolve your complaint immediately, we will advise you on how long we expect it will take and keep you fully informed throughout the process.
Contact us
Should you have any queries relating to our Terms & Conditions, please contact us at +44 (0)1763 242491.
Please click here to view and download our full Terms & Conditions.
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Terms and conditions
